They have simply lost the ability to provide customer service.Īt the time of writing complaint email to them I had been dealing with this problem for five hours which was and is totally unacceptable, this notwithstanding all the time I have lost constantly chasing these guys to cancel the holiday in the first place. I was a long-term returning customer over many years and the way I had been treated is nothing short of shameful, at a time when the travel industry is struggling I would have expected teletext hols to have a desire to retain as many good customers as possible. I expect my refunds with immediate effect. I stressed that given the stress and time they had cost me I was also seeking a refund of my deposit and my cancellation fee as compensation. I provided transcripts of previous live conversations with teletext.
Which may I add the TTNG done very little so no point in there body being in place. I also lodged a dispute with my bank and also, which was laos very time consuming in doing and chasing up, I also lodged a complaint via Resolver I had also reported them to The Travel Network Group.
I advised it was not a system glitch it was in fact total incompetence on behalf of teletext holidays. I finally got through to an operative, Mr Thomas XXXXX, and he has confirmed I will get an email confirmed the refund and it was a system glitch.
I complained of the emotional and financial stress they me under, my calls were very rarely answered by an operative and, in many cases, I was cut off without event speaking to an operative. This created a significant void in my finances, and they had taken money that is simply not payable nor theirs to take. I was advised at the time that no further deductions would be made from my bank account, roll forward to the 1st June and they chose to deduct £1113 from my bank account which I reported to my bank as wrong and potentially fraudulent. Their T&Cs give indication of what it may cost to cancel but given it was at least 90 until my holiday i was willing to accept the loss of my deposit.
#Teletext cancellation holidays plus#
In short, I cancelled my holiday in May at an additional cost to me of £137 plus my deposit which was shock give I cancelled it in good time and at the time I would possibly lose my deposit. I need and want my money back as I’m not working due to Covid 19 I have just texted Brent and tweeted telling them that unless I get a call today I am reporting them to Watchdog, who I know will be very interested. Have tweeted everyday this week and been promised a call back NOTHING. Last call was Friday when I demanded a cheque of which he replied ‘ I will ask head office and call you back in 1 hour’. To be fair I have had a call from Brent in India telling me I have been refunded, surprise surprise no money. I tweet everyday and am told I will get a call. Live chat is useless and the only way I get any results is by Tweeter. They said they would and I would get in 7 days. O my god, I stupidly booked a holiday for the end of the year with Teletext and all seemed ok until Gary Parker called me back asking for another £550.00 as their card wasn’t working and they couldn’t book our flights.
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